Frequently Asked Questions
Everything you need to know about your ELCE shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
At ELCE, we prioritize ethical production. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.